Support

Effective November 11, 2026

Stuck, confused, or found something that looks wrong? Email support@moolahbird.com and a person will reply. The answers below cover the most common questions.

Getting your bank’s transactions in

Sign in to your bank’s website or app and look for Download or Export near your list of transactions. Choose CSV, OFX or QFX and save the file. In Moolah Bird, open Settings, tap Import bank file and pick it. Moolah shows you what he found before anything is added, and skips anything that’s already there.

A purchase is in the wrong group

Tap the group under the purchase and pick the right one. Moolah will ask whether to always put that shop there. Say yes and he sorts them for you from then on.

How “Sleep on it” works

When you want something, hand it to Moolah with a rough price. He sits on it for a night (or 3 nights, a week, or 30 days). When the wait is over he asks whether you still want it. “Yes, I bought it” adds the purchase for you. “No, skip it” keeps the money and adds it to your Kept in your pocket total. Either answer can be undone.

How Money Minutes works

Once a week Moolah lines up three things: a look back at the last seven days, a look ahead at the bills due in the next seven, and one decision. Tick each one as you look at it. You can stop whenever you like; ticking even one counts. There are no streaks, so missing a week changes nothing.

Reminders aren’t arriving

Open your device’s Settings, find Moolah Bird, tap Notifications and make sure they’re allowed. Bill reminders are sent for bills with the bell switched on, three days before they’re due.

Moving to a new phone, or keeping a copy

In Settings, choose Share a full copy of my data and save the file somewhere safe. Restoring your new device from a device backup also brings the app’s data across.

I deleted something by mistake

Right after you remove something, a message at the bottom of the screen offers Undo. If that has gone, Settings keeps a backup from each of the last 30 days you used the app, and you can open any of them.

Deleting your data

Settings → Start fresh clears everything in the app. Deleting the app removes its data from the device. We never had a copy, so there is nothing for us to delete.

Still stuck?

Email support@moolahbird.com. It helps to say what you were trying to do and what happened instead. Please don’t send bank passwords or full account numbers; we will never ask for them.